Hassle-free returns with our 30-day money-back guarantee
Return your controller within 30 days of delivery for a full refund
We provide prepaid return labels for all eligible returns
Get 100% of your money back when return conditions are met
Swap for a different model or color at no extra cost
Simple steps to get your return started
Email us at returns@gamezonepro.com or call +1 (555) 123-GAME with your order number and reason for return.
We'll send you a Return Merchandise Authorization (RMA) number and prepaid shipping label.
Pack your controller in its original packaging and attach the return label.
Once we receive and inspect your return, we'll process your refund within 3-5 business days.
To ensure a smooth return process, please make sure your return meets these conditions:
Controller looks and functions like new, with all original packaging and accessories.
Small cosmetic issues or missing non-essential items (like manual).
Significant wear, damage, or missing essential components.
Refunds are processed back to your original payment method. The time it takes to appear in your account depends on your bank.
PayPal refunds are typically the fastest, appearing in your PayPal account within 1-2 business days.
Apple Pay, Google Pay, and other digital wallet refunds are processed quickly, usually within 1-3 business days.
Want a different controller model or color? Exchanges are easy and free!
Our customer support team is here to make your return process as smooth as possible.